How we handle the information you send us.
Short version: we collect only what you type into the enquiry form and the files you choose to attach, we use it to answer your enquiry, we do not sell it, and you can ask us to delete it at any time.
Who we are
XUANCE Custom is a project coordination and cabinetry supply business working with manufacturing partners in China. The person responsible for this site and for your enquiry is Andy Li. You can reach us at l865672182@gmail.com for anything in this note, including access and deletion requests.
What we collect
| Information | When | Why |
|---|---|---|
| Name, email address | When you submit the enquiry form | So we can reply to you |
| Country, your role, project type, approximate scope, project description | When you submit the enquiry form | To understand the project before we respond |
| Files you attach (plans, drawings, images, archives) | When you choose to upload them | To review the project and prepare a useful first response |
| IP address and submission time | Automatically on submission | Abuse prevention and record keeping |
We do not ask for and do not want passports, identity documents, payment card details or other sensitive personal information. Please do not upload them.
Where it is stored
Enquiries and attached files are stored on a server operated by us, located in Singapore. That means your information is held outside Australia. Email may also pass through our email provider. We do not sell, rent or trade your information, and we do not share it with third parties except where a manufacturing partner needs specific project information in order to respond to your enquiry — and in that case we tell you before we do it.
How long we keep it
Enquiry records and files are kept for up to 24 months from the last contact, so that we can pick up a project that resumes later. You can ask us to delete them sooner and we will do so within a reasonable period, unless we are required to keep a record by law.
Cookies and analytics
This site sets no cookies and runs no analytics or advertising trackers. One thing you should know: the page loads its typefaces from Google Fonts, which means your browser contacts Google's servers and Google receives your IP address as part of that request. If you prefer to avoid this, the page still works with the fallback system fonts.
Your choices
- Ask what we hold about you and receive a copy.
- Ask us to correct anything inaccurate.
- Ask us to delete your enquiry and files.
- Withdraw your consent to being contacted — we will stop, though we may not be able to continue the enquiry.
Write to l865672182@gmail.com and we will respond within one working day, Australian time.
Security
Uploaded files are stored outside the publicly accessible part of the site, and the site does not publish any enquiry record or uploaded file. The upload form accepts up to 1 GB per file and 2 GB across one enquiry; larger drawing packages can be discussed by email. Uploads that never become part of a submitted enquiry are removed automatically within 24 hours. No system is perfectly secure, so please only send what the enquiry actually needs.
Changes
If this note changes, the date at the top changes with it.