What this site covers, and what it does not.
Short version: this website is information, not an offer. Nothing on it is a quotation, a delivery commitment or a warranty. Every project runs on the written quotation and agreement we issue for that specific project, and that document governs if it differs from this page.
Who we are
XUANCE Custom is a project coordination and cabinetry supply brand. We develop cabinetry detail from your project information and coordinate production with independent manufacturing partners in China, under their own facilities, materials and processes. We are not presented as the owner or operator of any factory shown or referenced on this site.
Enquiries are not orders
Submitting the enquiry form, sending drawings or discussing a scope does not create a contract, reserve production capacity, or fix a price. A project becomes binding only when both sides accept a written quotation or agreement that states scope, specification, price, payment schedule and timing.
Scope boundaries
Unless a written agreement says otherwise, the following are not included in supply coordination:
- Site measurement and site verification.
- Installation, assembly on site and fixing to the building structure.
- Customs clearance, duties, import permits and destination charges.
- Local building, electrical, plumbing and compliance approvals.
- Removal of existing cabinetry, making good and waste disposal.
Where these are needed, they are discussed and confirmed separately as part of the project scope.
Drawings and approvals
Production starts from approved drawings. It is the client's responsibility to check dimensions, layout, door swings, appliance positions, finishes and any site constraints before approving. Changes requested after approval can affect price and timing, and are confirmed in writing before they are actioned.
Materials, finishes and samples
Timber, veneer and painted finishes vary between batches. Samples and photographs are a guide to the intended look, not a guarantee of an exact match. Panels, hardware and accessories are supplied to the specification confirmed for the project.
Quality and inspection
We agree inspection checkpoints with the manufacturing partner for each project and share the outcome before packing. Any damage, shortage or defect should be reported with photographs as soon as the goods are received and unpacked, so it can be assessed against the agreed specification.
Shipping and risk
Shipping terms, the point at which risk passes, packing method and delivery scope are stated in the written quotation for each project. Cabinetry is normally flat-packed for container transport unless another arrangement is agreed.
Design information you send us
You keep ownership of the drawings and images you send. We use them only to review and coordinate your project, and we do not pass them to a manufacturing partner beyond what is needed for that project. Drawings we produce for your project are for that project only and are not for resale or use by third parties without agreement.
Limits of this page
This page is a plain-language summary of how we work. It is not legal advice and it does not replace the written agreement for your project. If anything here conflicts with that agreement, the agreement applies.
Contact
Questions about these terms: l865672182@gmail.com. See also the Privacy Policy.